Frequently asked questions about texpas.eu
What do you do with my data?
What you enter remains yours. You can download everything we have from you all at once at any time -- that is under Settings in your account, and you receive a zip with your data in it. You can also delete it, and then it is really gone. The privacy statement describes per type of data what we retain and for how long.
Do I need an account to get started?
No. The free check you do without an account and without an email address; the result appears immediately on screen and gets its own address that you can save. You only need an account if you want your answers to be saved and want to be tracked.
Can I cancel on a monthly basis?
Yes. There is no notice period and no minimum term. What you have built up until then, you can take with you when you cancel via the same download.
Is this advice?
No. We explain what applies and what is expected of you, with the source included. An assessment of your own situation is not that -- for that you engage an advisor or contact the authority responsible.
Is your question not listed? Please ask it — you will receive an answer from a person.
How long does it take for my product data to be processed in the texpas system?
After you upload your data, it is checked for completeness and accuracy. This usually takes 2 to 5 working days. More complex files may take slightly longer to process. You will receive confirmation once your data has been approved and is available in the system.
Can I adjust or delete my data later?
Yes, you can always update your product data. This is important when composition, suppliers or other information changes. Deletion of data is subject to specific rules that depend on the stage in the product life cycle. Contact us for guidance on more complex adjustments.
What data must I definitely upload?
At minimum you must provide information on: material composition, components, origin of components, care and cleaning instructions, and any chemical treatments. Additional requirements apply for certain product categories. Check the specific checklist for your product type on our website.
What happens to my trade secrets and sensitive information?
Your sensitive data is treated with strict confidentiality. We distinguish between information that must be public (for consumers and regulation) and internal data that is only used for inspection. Your trade secrets are protected and are not visible in the public database.